The following parties are referred to in this document:
SIRA WATER BOOKING SYSTEM PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When the Customer makes a water booking on our site or via the water manager/monitor, as part of the booking process, the System Provider and SIRA use the personal information the customer has entered in the SIRA membership database (or SIRA entered on the member's behalf) via a membership application form. This information includes names, addresses, phone numbers and email addresses.
When the Customer accesses the invoice payment form, the System Provider also automatically receives the used computer’s internet protocol (IP) address in order to provide information that helps the System Provider learn about the used browser and operating system.
Within the context of the SIRA Water Booking system, the information is used for processing of water bookings, collecting of payments and sending of information to the Customer regarding water bookings.
In addition, some of your information will be disclosed to other Customers, who have made water bookings. In the booking reminder email, your phone number and/or your mobile phone number will be included when sent to the member/s who have a booking before you and/or after you.
SECTION 2 - CONSENT
How do the SIRA and the System Provider get your consent?
When the Customer provides SIRA with personal information to complete the membership application and subsequently when making a water booking online or via a Water Monitor/Manager and optionally, verifies a credit card, this implies that the Customer consents to SIRA collecting such information and using it for the reason of managing water bookings in addition to regular membership administration.
How do you withdraw your consent?
If after you opt-in, you change your mind, you may withdraw your consent for SIRA to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting the SIRA secretary. For contact details, refer to the SIRA website or email email@example.com.
SECTION 3 - DISCLOSURE
SIRA and the System Provider may disclose the Customer’s personal information if they are required by law to do so or if the Customer violates the terms agreed to in the AGREEMENT FOR THE SALE OF NON-POTABLE WATER.
SECTION 4 - THE SIRA WATER BOOKING SYSTEM
The SIRA Water Booking System is hosted on an online platform, OutSystems.
The Customer’s data is stored through OutSystem's data storage, databases and application. OutSystems stores the Customer’s data on a secure server behind a firewall.
The system uses Stripe or POLI to complete the Customer’s invoice payments. When payment is made by credit card, then Stripe stores the Customer’s credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
The payment gateway ‘Stripe’ adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. For more information see: https://stripe.com/docs/security/stripe
PCI-DSS requirements help ensure the secure handling of credit card information by the system provider and its service providers.
The bank transfer facilitator POLI, adheres to industry standards for security. For more details: https://www.polipayments.com/security
SECTION 5 - SECURITY
To protect the Customer’s personal information, the System Provider takes reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. The SIRA Water Booking system is hosted on the OutsyStems platform which has the highest level of security standards and is compliant with SOC 2 and ISO 27001 and ISO 22301 Standards (Click for OutSystems Security Statement).
If you provide Stripe with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 - COOKIES
SECTION 7 - AGE OF CONSENT
By using the SIRA Water Booking System, the Customer represent that they are at least the age of majority in their state of residence.
If the System Provider or its product and intellectual property are acquired or merged with another company, the Customer’s information may be transferred to the new owners.
QUESTIONS AND CONTACT INFORMATION
If the Customer would like to: access, correct, amend or delete any personal information the System Provider or SIRA have about the Customer, register a complaint, or simply want more information, contact SIRA at firstname.lastname@example.org.